Frequently Asked Questions

Orders & Shipping

How long does it take to process my order?
Orders are processed within 1–3 business days. You'll receive a shipping confirmation email with tracking info once your order is on its way.

How long will delivery take?
Standard shipping typically takes 5–8 business days after processing. Expedited shipping takes 2–3 business days.

Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email. You can also visit our Track Order page.

Do you offer free shipping?
Yes, we offer free standard shipping on qualifying US orders. The threshold will be shown at checkout.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery on unused, unworn items in original condition with tags attached. Visit our Return Policy page for full details.

How do I start a return or exchange?
Email us at allenhonshul@gmail.com with your order number and we'll guide you through the process.

How long do refunds take?
Once we receive and approve your return, refunds are processed within 5–7 business days to your original payment method.

Products & Sizing

How do I know what size to order?
Each product page includes sizing information and fit notes. When in doubt, check the size guide or reach out to us — we're happy to help you find the perfect fit!

Are your bamboo products really sustainable?
Yes! Our bamboo pieces are crafted from 95% Viscose from Organic Bamboo, which is naturally soft, breathable, and eco-friendly.

Are your leather goods really made in the USA?
Yes! Our Sierra Convertible Handbag is handcrafted in Upstate New York using 100% top grain leather.

General

How can I contact you?
You can reach us anytime at allenhonshul@gmail.com or visit our Contact page. We aim to respond within 1–2 business days.

Do you offer gift cards?
Please check our store for current gift card availability.